Cancellation & Refund Policy
Last updated on 06-11-2024 12:56:36

At MAKE ME PURE PRIVATE LIMITED, we strive to ensure the satisfaction of our customers and aim to assist you as much as possible. Our cancellation and refund policy is designed to provide you with a smooth and transparent experience.

1. Cancellations

• Cancellation Requests: Cancellations will be considered only if the request is made immediately after placing the order. If the order has already been communicated to the vendor/merchant or if the shipping process has begun, the cancellation request may not be entertained.
• Non-Cancellable Items: We do not accept cancellation requests for perishable items, such as flowers, eatables, and other similar products.

2. Refunds and Replacements

• Quality Issues: If the product delivered is of poor quality or damaged, you can request a refund or replacement. You must notify our Customer Service team about the issue. In such cases, the request will be processed after the merchant has verified the issue.
  • Timeframe for Reporting: Any issues regarding product quality, damage, or defects must be reported within 2 days from the date of receipt.
• Incorrect Products: If the product you received does not match the description or images on the website, or does not meet your expectations, please inform our Customer Service team within 2 days of receiving the item.
  • After reviewing your complaint, our Customer Service team will assess the issue and decide on the appropriate action (refund or replacement).

3. Warranty and Manufacturer-Specific Issues

• For products that come with a manufacturer’s warranty, please refer to the warranty guidelines and contact the manufacturer directly for resolution.
• If MAKE ME PURE PRIVATE LIMITED approves a refund, please note that the refund processing time may take between 9 to 15 days from the date of approval.

4. Additional Notes

• Refunds, once processed, will be issued through the same payment method used at the time of purchase, unless otherwise specified.
• In case of any dispute or confusion regarding the cancellation or refund request, our Customer Service team will assist you as best as possible.

We value your trust and aim to resolve all concerns promptly. For any questions or to initiate a cancellation or refund request, please contact our Customer Service team using the contact details provided on our website.

Thank you for choosing MAKE ME PURE PRIVATE LIMITED!